Widerrufsrecht

Return and Refund Policy

Last Updated: September 14, 2026

Thank you for shopping with Gatherora. We want every order to arrive clean, complete, and ready to become part of your everyday home routine. Because our products include towels, bath towels, bath mats, and floor mats that come into close contact with the body, floors, moisture, and household environments, we have established the following return and refund procedures to protect both our customers and the quality of our merchandise.

This Return and Refund Policy applies to purchases made through https://www.gatherora.click/ and should be read together with our Terms of Service.

1. Eligibility for Returns

Unless a specific product listing states otherwise, you may request a return within 30 calendar days after the date your order is delivered.

To qualify for a standard return, the item must:

Be unused and in substantially the same condition in which it was received;
Not have been washed, laundered, dried, bleached, dyed, altered, or chemically treated;
Not have been exposed to perfumes, detergents, fabric softeners, smoke, pets, or other substances that may affect hygiene or resale condition;
Include its original packaging, tags, labels, or accessories when reasonably applicable;
Not show stains, makeup, hair, food residue, dirt, moisture damage, excessive handling, or signs of household use; and
Be returned with sufficient information for us to identify the original order.

For hygiene and product-quality reasons, items that have been washed or used may not qualify for a standard change-of-mind return.

2. Defective, Damaged, or Incorrect Items

We take reasonable care in preparing orders, but occasionally a product may arrive damaged, defective, or different from what was ordered.

If you receive:

A damaged towel or mat;
A product with a manufacturing defect;
The wrong product;
The wrong quantity; or
An item that materially differs from the product description,

please contact us as soon as reasonably possible after delivery.

Please email disputes@gatherora.click and include your order number, a description of the issue, and clear photographs when appropriate. Photographs may help us determine whether the item was damaged before delivery, during shipping, or after receipt.

If we determine that the issue qualifies as a covered product problem, we may provide a replacement, refund, store credit, or another appropriate resolution.

3. Change-of-Mind Returns

If you simply changed your mind about a product, selected the wrong style, or no longer need the item, the return may still be accepted if the item satisfies our unused and hygienic-condition requirements.

Unless the item is defective, damaged, incorrect, or otherwise covered by a consumer protection right, original shipping charges are generally non-refundable.

4. Items That May Not Be Eligible for Return

Returns may be declined when an item:

Has been washed or laundered;
Has been used in a bathroom, kitchen, bedroom, entryway, or other household environment;
Has absorbed water, oils, cosmetics, cleaning products, or other substances;
Has been stained, soiled, stretched, torn, altered, or damaged after delivery;
Has been returned without authorization or sufficient order information;
Is returned outside the applicable return period; or
Cannot reasonably be resold because of hygiene or condition concerns.

This provision does not eliminate rights that cannot lawfully be waived under applicable federal or state law.

5. How to Request a Return

Before sending an item back, contact:

Email: disputes@gatherora.click

Please provide:

Your full name;
Order number;
Product name;
Reason for the return;
Photographs when the product is damaged, defective, or incorrect; and
Any other information reasonably necessary to evaluate your request.

Do not automatically send merchandise to the return address before receiving return instructions. We may need to confirm eligibility and provide instructions appropriate to the particular order.

6. Return Shipping

For approved returns resulting from customer preference, ordering error, or another non-defective reason, the customer may be responsible for the cost of returning the product.

If the return results from our error, such as sending the wrong item, or from a confirmed manufacturing defect or shipping damage, we may provide an appropriate return-shipping solution.

Return shipping arrangements will be communicated to the customer after the return request has been reviewed.

7. Refund Processing

Once an approved return is received and inspected, we will determine whether the merchandise satisfies the requirements of this policy.

Approved refunds will generally be issued to the original payment method.

Although we process approved refunds promptly after review, the time required for the refund to appear in your account may depend on your payment provider, bank, card issuer, or other financial institution.

We do not control the processing time imposed by third-party financial institutions.

8. Partial Refunds and Order Adjustments

In certain circumstances, a partial refund may be appropriate, including when only part of an order is defective or when a product has a minor issue that the customer agrees to retain.

Any partial refund will be discussed with the customer before processing when practical.

9. Exchanges

We may offer exchanges when inventory is available. Because inventory changes frequently, an exchange cannot always be guaranteed.

If the requested replacement is unavailable, we may instead offer a refund or another commercially reasonable resolution.

10. Lost or Misdelivered Returns

Customers are responsible for using a trackable shipping service when returning merchandise unless we provide the return label or otherwise instruct the customer to use a specific carrier.

We may request proof of shipment if a returned package does not reach us.

11. Refunds Required by Applicable Law

Nothing in this policy is intended to restrict, waive, or eliminate any right or remedy that a customer may have under applicable federal or state law.

Alabama's consumer-protection framework includes laws addressing deceptive or unfair business practices, and the Alabama Attorney General's Consumer Interest Division accepts and investigates consumer complaints.

Where applicable law provides a customer with rights greater than those described in this policy, those legal rights will control.

12. Policy Changes

We may update this Return and Refund Policy from time to time to reflect changes in our products, business practices, payment systems, or applicable law.

The updated version will be posted on the website with a revised effective date.